Status of medical claim settlement
originally posted: 11/22/2006 reposted: 2/18/2011 This post has not been recently reviewed or revised by the author and may be out of date. If in doubt, please send a new question or ask for an update.
Q: I recently had surgery and am not sure what medical bills have been paid. I sent several e-mails with no response. How can I get someone to call me?
A: Health insurance companies generally do not respond to e-mail inquiries and do not make outbound calls regarding claims status. For best results you should call the member service telephone number listed on your ID card and included in your policy. If you do not have the policy or ID card, check the insurance section of the "contact information" page on this Web site for a telephone number of your insurer. Also, remember that health insurance are required to respond in writing within a reasonable tome (usually 10 business days) when they receive a claim. So you should have a written response for every claim submitted explaining how the charges were adjusted and paid.
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