A ‘systems’ approach to business improvement

Looking for ways to improve your business? It can be overwhelming when you are in the middle of day-to-day operations. Business advisers suggest looking at a business as just a combination of systems. Then looking at each system separately can lead to opportunities to learn more and make improvements.

I’m a strong advocate of the brainstorming approach to addressing poorly performing systems. I’ve been the beneficiary and a frequent contributor to these types of strategic discussions.

Some business systems are:

  • Lead Generation
  • Sales Conversion
  • Website
  • Social Media
  • Order Fulfillment
  • Shipping
  • Customer Service
  • Hiring
  • Training
  • Accounting
  • Payroll
  • Purchasing
  • Inventory Management
  • Information Management
  • Safety and Security
  • Maintenance and Custodial


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